常见问题

Shipping

  • 我的澳门威尼斯人游戏什么时候能到?

    确保你的澳门威尼斯人游戏在强壮健康的状态下到达, 我们只在秋季和春季休眠时运送裸根. 澳门威尼斯人游戏木是根据你当地的气候和今年的天气送的.

    Fall Shipping: We have to wait for a couple of hard frosts so the trees go dormant and can be shipped safely. 澳门威尼斯人游戏木可以一直种植到地面冻僵为止. 秋季发货时间为11月1日至12月10日.

    Spring Shipping: Our trees can be planted during a broad range of weeks or months - from when the frost first leaves the ground through late spring. 春季发货时间为2月26日至5月30日. 请查看我们的装运时间表.

  • 我的澳门威尼斯人游戏是如何运输的?
    您的10棵免费澳门威尼斯人游戏会员套餐将以USPS散装费率运送. All Nursery orders ship USPS Priority or UPS Ground depending on the size/weight of the order. 大多数托儿所订单将通过USPS优先运送.

  • Can I cancel my order?
    Once your order has been sent to our nursery location for processing, it cannot be cancelled. 但是，你可以在交货时拒绝订货. 这样做，你将得到澳门威尼斯人游戏木的成本，但不是14美元.95 shipping. 唯一的例外是，如果有一个错误的货物(如.e.(运错了澳门威尼斯人游戏，或者澳门威尼斯人游戏到了就死了). Your tree nursery order refund will be processed once the nursery package has been shipped back and received by the nursery.

  • 一旦我下了订单，我可以更改我的送货地址吗?

    Yes. Please 联络会员服务 我们很乐意协助您对订单进行必要的修改.

    NOTE: Changes cannot be guaranteed once an order has been sent to our nursery for processing.

  • 你能把我的澳门威尼斯人游戏运过来确保它们在特定的日期到达吗?
    Yes. 如果我们运送澳门威尼斯人游戏木，我们可以很高兴地满足您的要求. 标准加急运费是25美元.00美元(+适用税)的会员澳门威尼斯人游戏套餐和额外的10美元.00(+适用税金.

  • 我只收到了一部分订单. Where is the rest?

    Paid nursery orders and free membership trees come from separate facilities and arrive at separate times.

    Membership trees: 到货后请仔细检查所有订单. Our membership trees are one year old seedlings and are about 6 – 12 inches in length. All of your membership trees come in a plastic package and are bundled together with a twist tie. 请解开缠结，小心地把澳门威尼斯人游戏分开. 每一个落叶幼苗应该看起来像一根末端有根的棍子.

    Nursery stock: 货到后请仔细检查. 我们的苗木是两岁的澳门威尼斯人游戏苗. 它们被包装在一个可回收的纸板箱里. 收到包裹后请把里面的东西全部取出来. Your tree seedlings are all bundled together and secured inside of a clear plastic bag covering the rootball. There should be a twist tie securing the clear plastic package to your seedlings (just above the roots). 请解开缠结，把澳门威尼斯人游戏从透明塑料袋里拿出来. You should now be able to see white paper tags on the seedlings indicating the species of tree above the roots. 每一种订购的澳门威尼斯人游戏只会有一个纸质标签. 小心地把所有的澳门威尼斯人游戏分开. You should have also received a small package of papers in a clear plastic package. Please open the package and locate the packing slip (green and white piece of paper). 把你的订单和这张装箱单上的货物比较一下.

    NOTE: if you order multiple trees of the same species they are bundled together with another twist tie.

    如果您的订单中缺少任何澳门威尼斯人游戏木，请 联络会员服务 我们很乐意安排免费更换丢失的物品.

  • 我的澳门威尼斯人游戏上有一种白色的霉菌状物质. Is it harmful?
    不，这是无害的. It is typically caused by a build-up of condensation in the packaging that occurs during the shipping process. 虽然它可能闻起来很难闻, 只需轻轻擦拭或冲洗掉，然后按照种植说明进行. 一旦你的澳门威尼斯人游戏在外面的阳光和新鲜空气中，它就会消散.

  • 你们对澳门威尼斯人游戏苗的保证是什么?

    Your trees are guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. 我们的澳门威尼斯人游戏苗是作为休眠裸根苗在a 适合种植的时间. 这意味着它们在冬季仍处于冬眠状态. 落叶澳门威尼斯人游戏通常是无叶的，只有几个肿胀的芽, 而针叶澳门威尼斯人游戏则有针叶. To confirm that the trees are alive, lightly scratch the seedling with your thumb nail. 这应该能看到一层绿色组织...你保证幼苗是活的，可以种植了.

    Each tree and plant is guaranteed to grow, or we'll replace it within one year of shipment. 任何更换要求总额达200美元或以上, however, may require additional information and photo documentation before replacement trees are sent.

  • 澳门威尼斯人游戏苗根部周围的凝胶状物质是什么?
    That substance is hydrating gel that ensures that your tree seedlings remain hydrated as they ship from our nursery to you. 这种物质是一种叫做terrasorb的产品，是无毒的. You will want to soak your tree in water for 3-6 hours prior to planting them (these instructions are also in your planting guide that is enclosed with your order). 不要把澳门威尼斯人游戏浸泡一夜.

  • 你为什么不能把某些澳门威尼斯人游戏木运到我的州?

    Some state Departments of Agriculture place restrictions on what trees can be imported, or they require lengthy inspection times (increasing the shipping time and making it less likely that our trees survive the transition). Some states, such as Arizona, have very strict restrictions on any imported trees. 有些只限制某些物种. These restrictions are in place to protect the various crops and trees within that state from disease or pests that have been imported with the plants.

    要了解您所在地区的可用套餐，只需 在我们的会员页面上输入您的邮政编码. 有关法规和限制的更多信息, 请联系你所在州的农业部.

植澳门威尼斯人游戏及护理

  • 当我种澳门威尼斯人游戏的时候，我需要挖多大的洞?

    对于幼苗，你应该每棵澳门威尼斯人游戏挖一个洞，间隔2.5英尺或更多. Dig each hole as deep as the tree roots are long so that the top-most root is covered by an inch of soil. The roots should lie naturally and be given enough room so that they can easily spread out. 如果你要把你的澳门威尼斯人游戏移植到它们的固定位置, the hole should be wider than necessary and the soil turned a foot deep in an area of up to five feet in diameter to aid in root growth. 你的澳门威尼斯人游戏也应该种植得更远. 你也可以找到更详细的种植说明 here.

  • 我应该给我的澳门威尼斯人游戏施肥还是在土壤中添加其他设施?
    NO! Applying fertilizers or special root stimulants within the first few years can often damage the fine root hairs causing “root burn”. Keep in mind that many commercial potting soils also contain fertilizers and are not recommended. 有机材料，如堆肥是可以的，但不是必需的. If your soil contains large amounts of clay or sand you may add plain garden soil or top soil to amend it.

  • 我应该给我的澳门威尼斯人游戏浇多少水?
    We recommend a deep watering about once a week depending on your weather conditions. 在干燥的天气里，你可能需要更频繁地浇水.

  • 我应该给澳门威尼斯人游戏做护根吗?
    Yes. 在澳门威尼斯人游戏种好之后, place a 2-inch layer of protective mulch around the base (but not touching the trunk). The mulch will help conserve moisture and serve as a physical barrier when mowing to prevent potential damage from mowers and weed trimmers.

  • 我可以在花盆里种澳门威尼斯人游戏吗?

    We would prefer that the trees we ship at planting time be planted in the ground according to the instructions that accompany them. Theoretically, 澳门威尼斯人游戏可以种在花盆里, but this is a technique that requires quite a bit of time and effort and we've found that the failure rates for our trees planted in pots is very high.

    Tree roots prefer constant moisture levels and steady temperatures in order to grow. Pots can easily freeze solid or become extremely hot (115° F) and dry in direct sunlight. Since trees need to stay dormant during the winter the option of putting them in a window will not work since they need to be kept cold.

  • 我刚收到我的澳门威尼斯人游戏. 我怎么知道哪棵澳门威尼斯人游戏是哪棵?

    Our member trees are swatched with specific colors and shipped with a color key so that you can identify them. 您的识别密钥也可以下载. For nursery orders, you should now be able to see white paper tags on the seedlings indicating the species of the tree above the roots.

    NOTE: when you order multiple trees of the same species they are bundled together with a twist tie.

  • 如果地上有雪，我可以种澳门威尼斯人游戏吗?

    Fall shipments are made from November through December after a hard frost has allowed the trees to go dormant. 到了秋天，可以种澳门威尼斯人游戏，直到地面冻得结实为止. 只要能把铁锹插进地里，就可以种澳门威尼斯人游戏. 如果已经下过雪，测试一下土壤. 如果太干或太湿，就不要种植. 土壤应该有足够的水分，在你的手中破碎.

    当你在秋天种植的时候, 一定要用木屑覆盖, straw or other material to reduce alternate freezing and thawing that can result in "frost heaving". Because the stock we ship is dormant, the colder air temperatures will not harm the trees.

    如果你不能立即种植由于恶劣的天气条件, 你可以把你的澳门威尼斯人游戏储存5天. 如果存放澳门威尼斯人游戏木的时间超过5天，请遵循以下说明 Heeling in Your Trees.

  • 我的澳门威尼斯人游戏什么时候会长出叶子?
    Transplanting can be a very stressful process for a tree so it is important to be patient. New growth starts from the roots and bareroot tree seedlings will often take several weeks to produce leaves. Different tree species will also produce leaves at different times throughout the spring season. 有些品种早生(如. 枫澳门威尼斯人游戏)和后来的一些(例如. Northern Catalpa). Scratching the seedling with your thumbnail will reveal a living layer of green tissue –reassurance that your trees are alive.

  • 如何移植秧苗?
    你的幼苗在受保护的地方生长了一两年之后， transplant 他们回到了他们的固定位置. Transplanting should take place when the trees are dormant…in the fall after their leaves have dropped or in early spring before leaves or new growth appears.

  • 我如何保护我的澳门威尼斯人游戏木不受动物和自然因素的损害?

    Please be sure to plant your trees in an area where they will be protected from the prevailing winds and receive shade at some point during the day. 你也可以考虑购买 tree shelters or constructing a small wire cage to protect your young trees from being nibbled on by wildlife. An inexpensive solution is to use a tomato cage and fasten a light colored shade cloth around the entire cage. This will provide ample protection from wildlife as well as some shade from the harsh summer sun.

  • 如果我不能马上种澳门威尼斯人游戏怎么办?
    如果你不能立即种植，你可以把你的澳门威尼斯人游戏储存5天. 如果存放澳门威尼斯人游戏木的时间超过5天，请遵循以下说明 Heeling in Your Trees.

Membership

  • 我如何停止自动循环捐款、付款或订单?
    您可以随时通过您的帐户管理或取消.org. Log into your account and then click on your account icon in the top right corner of the screen. (它会显示一个人的轮廓，下面是你的名字.) Select “Recurring Orders” from the menu list on the left of the page and click on the “Manage” button on the right. On the Manage page, scroll to the bottom and select the red Cancel Subscription button. Then simply select your reason for canceling and click on the Cancel Subscription button one last time.

  • 我在哪里可以找到我的会员号码?
    Your member number can be found on your membership card or on the reply form of each Arbor Day Foundation mailing. 你可以在你的名字和地址上面找到你的会员号码. It begins with the number 8 and is a total of ten digits with hyphenation for easier reading (Example: 8xx-xxx-xxxx).

  • 我可以为我的会员选择我想要收到的特定澳门威尼斯人游戏吗?
    No. 我们不能替代或混合和匹配会员套餐. We prepackage our  10 free membership trees in anticipation of the thousands of orders we receive each year. 而这种预包装让我们提供出色的选择和价格, 它还阻止我们对包进行更改.

  • 我刚刚续签了会员资格. 为什么我又收到“续期”通知?
    Sometimes, your generous support and a request to renew your membership cross paths in the mail.

  • 我可以减少收到的邮件数量吗?
    是的，我们很乐意帮忙. To help us better understand your wishes, please contact us by phone at 888-448-7337; or e-mail at [email protected]. If contacting us via e-mail please provide your full name and address and how we can better correspond with you. Please note that it may take several weeks to reflect the changes, as we process our mail in advance.

  • 植澳门威尼斯人游戏节基金会是否与其他组织共享我的信息?
    植澳门威尼斯人游戏节基金会尊重您的隐私，永远不会出售, rent, trade, 或者分享你的电话号码或电子邮件地址. If you have supplied the foundation with a postal address online or via standard mail, 您可能会收到我们的定期邮件，其中包含有关澳门威尼斯人游戏木的信息, 服务或即将举行的活动. In addition, 除非你表明我们不应该透露你的名字, you may also receive mailings from other reputable organizations from time to time. 如果您不希望收到此类邮件，请 contact us at [email protected] 或致电888-448-7337. You can also send your request to the Arbor Day Foundation, 211 N 12th Street Lincoln, NE 68508, “收信人:会员服务部." 请务必提供您的确切姓名和地址，以便我们满足您的要求.

  • 我赢得免费喝一年咖啡了吗? 我赢得免费毛毯和野外指南了吗?

    我们的一些邮件有抽奖活动. Our most common prizes for our sweepstakes are 12 bags of coffee or a free blanket and our What Tree is That field guide. To win these gifts you must be one of the first fifty responders proportionate to the geographical distribution of the offer. 如果在同一天收到来自特定地区的多个第一回复, a random drawing will be held among all first responses to determine which respondent will be awarded a prize.

    一旦中奖，获奖者将收到一封邮件通知. 这个过程可能需要几个月的时间来确保抽奖过程是公平的.

Programs

General

  • When is Arbor Day?
    国家植澳门威尼斯人游戏节是四月的最后一个星期五. Several states also have their own specific Arbor Day scheduled on the calendar to coincide with an ideal time to plant trees there. Please see our directory 参考你自己的状态.

  • How can I volunteer?
    Whether you like to physically plant trees or help in the office of an environmental nonprofit organization, you can learn more about tree- and conservation-related volunteer opportunities in your local area by simply clicking arbordaynow.org/volunteer.

  • 你能捐赠免费的澳门威尼斯人游戏吗?
    While we try to make the trees and other plants we sell available at the lowest possible cost, we do not have the ability to provide them free of charge other than as a benefit of individual membership in the Arbor Day Foundation. 你可以在以下网址加入基金会 isakichi.net/join.

  • 基金会的联邦税号是多少?
    非营利性植澳门威尼斯人游戏节基金会是一个501 (c)(3)免税组织. 基金会的联邦税号(也称为EIN), 雇主识别号码是23-7169265.

  • 捐赠给植澳门威尼斯人游戏节基金会是否可以免税?
    因为植澳门威尼斯人游戏节基金会是一个501(c)(3)非营利组织, 你的捐款很有可能是免税的, 但我们建议您咨询您的税务专业人员以确定.

Contact us 或拨打免费电话:1-888-448-7337



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